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Privacy Policy

Last Updated: January 2025

1. Information We Collect

Information You Provide

• Phone Number: Required to provide SMS service
• Name: Optional, for personalization
• Message Content: SMS messages you send and receive through our service
• Availability and Preferences: Location preferences, available times, and other scheduling information

Automatically Collected Information

• Message timestamps and metadata
• Service usage patterns
• Device and network information

2. How We Use Your Information

We use your information to:

• Provide and improve our SMS coordination service
• Match you with friends for spontaneous meetups
• Send service-related notifications
• Analyze usage patterns to improve the service
• Ensure security and prevent abuse

3. Information Sharing

We share information only in these limited circumstances:

• With Other Users: Your availability and location preferences are shared with participants in your meetup groups
• Service Providers: We use Twilio for SMS delivery and OpenAI for AI features
• Legal Requirements: We may disclose information if required by law or to protect our rights

We never sell your personal information to third parties.

4. Third-Party Services

Our service relies on:

• Twilio: SMS message delivery (Twilio Privacy Policy)
• OpenAI: AI-powered responses (OpenAI Privacy Policy)

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

6. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of the service (text "STOP")
• Export your data

7. Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted data transmission
• Secure database storage
• Regular security audits
• Limited employee access to personal data

8. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. SMS Messaging

Message and data rates may apply. Standard SMS charges from your mobile carrier apply to all messages sent and received through HugDeli. Message frequency varies based on your activity and group interactions.

To stop receiving messages, text "STOP" to our service number. For help, text "HELP".

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or through the service.

11. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, please contact us through our service.