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Privacy Policy

Last Updated: March 2026

1. Information We Collect

Information You Provide

• Phone Number: Required to provide SMS service
• Name: Optional, for personalization
• Message Content: SMS messages you send and receive through our service
• Availability and Preferences: Location preferences, available times, and other scheduling information

Automatically Collected Information

• Message timestamps and metadata
• Service usage patterns
• Device and network information

2. SMS Consent

We only send SMS messages to users who have explicitly opted in during account creation and completed a verification flow. Users must voluntarily provide their phone number and affirmatively consent to receive SMS messages from us.

3. SMS Program Details

We use your phone number to send service-related SMS messages (coordination, reminders, confirmations, and support messages) after you opt in and verify your number. Message frequency varies based on your activity and group interactions. You may receive multiple messages per scheduling cycle. Msg & data rates may apply.

4. How We Use Your Information

We use your information to:

• Provide and improve our SMS coordination service
• Match you with friends for spontaneous meetups
• Send service-related notifications
• Analyze usage patterns to improve the service
• Ensure security and prevent abuse

5. Information Sharing

We share information only in these limited circumstances:

• With Other Users: Your availability and location preferences are shared with participants in your meetup groups
• Service Providers: We may share your phone number with service providers strictly for operational purposes (e.g., Twilio for messaging delivery)
• Legal Requirements: We may disclose information if required by law or to protect our rights

We never sell or share your mobile number with third parties for their marketing purposes.

6. Third-Party Services

Our service relies on:

• Twilio: SMS message delivery (Twilio Privacy Policy)
• OpenAI: AI-powered responses (OpenAI Privacy Policy)

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of the SMS service (reply STOP to any message)
• Export your data

9. Data Security

We implement appropriate security measures to protect your information, including:

• Encrypted data transmission
• Secure database storage
• Regular security audits
• Limited employee access to personal data

10. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or through the service.

12. Contact Us

For questions about this Privacy Policy, the SMS program, or to exercise your privacy rights, contact us at support@hugde.li or reply HELP to any SMS message.